FAQs: Frequently Asked Questions
How can we offer 60+ HRCI recertification credits plus SHRM PDCs for so little? "It seems too good to be true!"
We often hear that the Tools 2 Succeed® recertification package is "too good to be true," but we can assure you that it is true. We purchase our e-Learning courses in volume, so we pass along the savings to you. We are a small company with low overhead. We know that obtaining and maintaining your aPHR, PHR, SPHR, GPHR, PHRi or SPHRi certification and/or a SHRM-CP or SHRM-SCP can be expensive. We guarantee that you will receive access to all courses listed on this page, and you will earn HRCI recertification credit and/or SHRM recertification credit for the courses as indicated. There are no additional or "hidden" costs. We will give you personal attention and help you in any way we can. We offer a money-back guarantee for all purchases. (Conditions apply - click here for details). We are also backed by Norton™ Shopping Guarantee, a 3rd-party insurer, who guarantees our services and will give you your money back if you do not get what you pay for. For additional details, please double-click the Norton™ Shopping Guarantee seal in the lower left corner of your screen.
Please feel free to call us at 1-818-581-4888 or (800) 207-1306, chat online, or contact us via email if you have any questions. If we are not available, please leave a message, and we'll get back to you ASAP. As we are a small company, we each "wear multiple hats!"
Why buy from us?
We at Tools 2 Succeed® will provide you with exceptional service. We truly value every one of our customers and will go out of our way to make sure you are happy. We are there for you and will take the extra time to help you with your HRCI recertification and/or SHRM recertification. We have extensive knowledge of what is required for recertification. To verify the Tools 2 Succeed®, Inc. approved-provider status on the HRCI website, click here. To verify our SHRM Preferred Provider status, click here.
Our courses are professionally-developed by the world leader in on-demand e-learning. They use a variety of instructional methods and are interactive for maximum learning and retention.
How can I be sure I receive all courses in our 60+ HRCI recertification credits plus SHRM PDCs package and get a lowest price guarantee?
Tools 2 Succeed® has partnered with Norton™ Shopping Guarantee to ensure your peace of mind regarding your purchase. When you complete checkout, Norton™ Shopping Guarantee will automatically provide you with:
1) A Purchase Guarantee. Get what you paid for or your money back, up to $1000.
2) $10,000 Identity Theft Protection for 30 Days.
3) Lowest Price Guarantee. If the published price drops on this site within 30 days, Norton™ Shopping Guarantee will pay you the difference, up to $100.
For additional details, please click here. Once you complete your purchase, you can register on the Norton™ Shopping Guarantee website at https://www.nortonshoppingguarantee.com/shoppers. Only your order number is required for benefits. The order number is shown on the receipt that is emailed to you immediately after purchase.
How can I verify that Tools 2 Succeed® is an HRCI Approved Provider?
Click here to verify our Approved Provider status. For course approvals, click here then enter "Tools 2 Succeed" in the search box, or you can enter a specific course name if you wish. Please note that Tools 2 Succeed is 3 words, not 1! Courses are approved by HRCI and SHRM on an annual basis.
Can I get ALL of the credits I need to completely recertify my PHR, SPHR, PHRi, SPHRi, GPHR, aPHR, aPHRi or PHRca using this package?
HRCI requires 60 recertification credits (hours) every 3 years. If you hold an aPHR, PHR or PHRi, you may take any course approved for HRCI credit. If you hold an SPHR or SPHRi, you must accrue at least 15 hours of Business/Strategic credit as part of your 60 credits. 15 Business credits are included in our package. PHRca holders must accrue 15 California credits as part of your 60 credits. We now have 15 CA credits as well as 15 Global credits in this package. If you hold a PHR, SPHR, PHRi, SPHRi, GPHR, aPHR or PHRca, you can obtain ALL of your 60 credits with our package.
There is NO LIMIT on the number of e-Learning credits you may use toward your HRCI recertification. All courses on this page are classified as e-Learning by HRCI. To verify on the HRCI website that e-Learning is unlimited, click here, scroll to the bottom of the page. See the section that says, "Calculating Credit for E-Learning/Online Courses. You will earn one credit hour for every hour. There is no credit-hour limit because e-Learning activities are interactive and typically assess the user at the end of the online session."
Can I use this package for SHRM-CP or SHRM-SCP recertification also?
Yes. Tools 2 Succeed® is a SHRM Preferred Provider, and all courses on this page are also approved for SHRM PDCs. SHRM changed their rules in 2018 so that YOU CAN NOW GET ALL 60 CREDITS with our "self-paced" e-learning courses. Click here to verify our SHRM Preferred Provider status.
What do the courses look like?
The courses use many different learning tools. Depending on the topic, the courses may feature video, audio, animations, and interactive questions. All courses feature a consistent, easy-to-navigate interface. To try a free sample course, click here.
Are hours and credits the same thing?
Yes! 1 hour of actual time is equal to 1 credit. If you need to obtain all 60 HRCI credits and/or 60 SHRM PDCs, it should you approximately 60 hours in total.
Can I take just a few courses and receive individual credit for them?
Yes. Each indicated individual course is pre-approved for HRCI credit and SHRM PDCs. Once you successfully complete a course, you will receive the pre-approved HRCI and SHRM Activity Numbers for that course which you will enter into your recertification application to receive the specified number of credits. You may take the courses in any order and at any time during your subscription.
Can I access my courses from both home and work?
Yes. You may access your courses from almost any PC or Mac, as well as iPads and most tablets (but not phones). You can start a course on one computer and then resume from where you left off on another.
Can I start a course and then go back to it again when I have time?
Yes. You may start and stop courses as often as you like and pick up from where you left off, as long as you click the "Exit Course" button when exiting.
Can I take the course test more than once?
Yes. You may take the tests as many times as necessary. You may also review the courses and lessons as many times as you wish during your subscription.
How long will it take to earn my HRCI and/or SHRM recertification credits?
Work at your own pace, anytime you wish during your subscription. 1 credit is equivalent to 1 hour of actual time. If you need all 60 credits, you will need to spend approximately 60 hours of your time in the courses.
Do we need to purchase a separate subscription for each certified professional?
Yes. Subscriptions are licensed to individuals. Each HR professional must take his/her own courses and be able to provide individual certificates to HRCI and/or SHRM in the event of an audit.
Do you offer discounts for multiple subscriptions?
Yes. We offer an automatic 10% discount for 2-5 subscriptions purchased together or a 20% discount for 6 or more. You may specify separate start dates for each user during checkout. For group discounts using individual payments or for more than 10 subscriptions, please contact us.
If I purchase using the 3-pay option, will I have access to the courses right away?
Yes. You will receive access once you make your first payment and then register online using the link in your order receipt.
How do I obtain HRCI recertification credit for my aPHR, aPHRi, PHR, SPHR, GPHR, PHRi, SPHRi, SHRM-CP or SHRM-SCP?
Each online e-Learning course includes a test. A passing score for HRCI or SHRM recertification credit is 70% averaged over all questions. Correct answers can be reviewed after each module. If you do not pass a module quiz on the first attempt, you may repeat the quiz as many times as necessary.
Once you have successfully completed a course, you will immediately be able to save (or print) a Certificate which contains the pre-approved HRCI and SHRM Activity Numbers. You will enter the numbers into your HRCI and/or SHRM recertification application. We also suggest that you upload your certificate to HRCI. We will be happy to help you with this process. There is NO additional charge to obtain HRCI and/or SHRM recertification credit. EVERYTHING shown on this page is included in the purchase price.
Can I save or print certificates at a later date?
Yes. You can save or print certificates at any time after you have successfully completed a course. Certificates will also be emailed to you immediately after course completion. You can save or print certificates from any computer. We encourage you to save the certificates immediately after course completion to a folder on your computer, then enter the course information into your HRCI and/or SHRM recertification application and upload your certificate to HRCI as you complete the courses.
My certification expires in just a few weeks. Is it realistic for me to obtain 60 credits?
Yes, but you must spend 60 hours on the courses and get started IMMEDIATELY!
Will the courses work on an iPad or other tablet or smart phones?
Yes! All browsers except Safari should work with our courses. On a Mac, iPad, or iPhone, please use Chrome or Firefox. The only requirement is to disable the popup blocker. Instructions are provided when you log in to the e-Learning system, or feel free to call or write to us, and we'll be happy to help.
Can I purchase another subscription at a discount if I have had a previous subscription with Tools 2 Succeed?
Yes. Once you have purchased our HRCI/SHRM recertification credit package, you may subscribe again at any time in the future at a reduced price using a special link that we email to you and provide on our e-Learning Welcome page that you can access while your subscription is active. 2020 courses will be all new for everyone, and we will add courses as time goes by so that you can always come back to us for another recertification cycle. HRCI and SHRM rules state that you may NOT repeat courses for credit that were used for credit in a previous recertification cycle, so you will have plenty of courses to choose from when you renew. If you have had a subscription with us at ANY time in the past and wish to subscribe again, please use the link emailed to you or call or write to us if you need the link again.
What is the money-back guarantee?
If you spend at least the recommended number of hours per e-Learning course and follow all instructions but are not able to successfully complete the courses for HRCI recertification credit, we will refund your purchase price within 60 days of purchase. We are extremely confident that this will not be necessary! Purchases are also guaranteed by Norton™ Shopping Guarantee. Get what you pay for or your money back. Click the Norton™ Shopping Guarantee seal in the bottom-right corner for details.
Can I use these courses to study for an HRCI or SHRM exam?
No. These courses are not intended for initial certification. Although the content is valuable for any employee in general and may help you with the exam, the courses do not cover all of the exam content. They will provide you with recertification credit once you already have your aPHR, PHR, SPHR, PHRi, SPHRi, aPHRi, PHRca, GPHR, SHRM-CP or SHRM-SCP. For information on obtaining HRCI certification, please visit the HRCI website at www.hrci.org. For information on obtaining SHRM certification, please visit the SHRM website at www.shrm.org. Once you pass your exam, we'll be happy to help you keep your certification!
What if I have questions or need technical assistance when taking courses?
Call or write to us, and we will be more than happy to help you! We are generally available Monday through Friday 7:30 AM to 8 PM Pacific Time and Saturday and Sunday 9 AM to 5 PM Pacific Time. Here are our current Technical Support satisfaction ratings which are updated in real time:
Do you offer a client referral program?
Yes! Once you become a client, you will receive a $25 gift card of your choice for each referral outside of your company who purchases an e-Learning package. Be sure to have your referrals state that they were referred by you during checkout. Only one referral name per purchase, please! To send a link directly to this page to your friends and colleagues, use www.hrcicredit.com. We appreciate your business and your referrals very much!
How long have you been in business?
12+ years. Tools 2 Succeed®, Inc. was incorporated in the State of California on February 1, 2007 (corporation #C2970570). Tools 2 Succeed® currently has 12,000+ clients in all 50 United States, U.S. territories, plus 54 countries.
