FAQs: Frequently Asked Questions
Why buy from us?
We at Tools 2 Succeed® will provide you with exceptional service. We truly value every one of our customers and will go out of our way to make sure you are happy. We are there for you to help you improve your leadership skills.
How can I be sure I receive the course and get a lowest price guarantee?
Tools 2 Succeed® has partnered with Norton™ Shopping Guarantee to ensure your peace of mind regarding your purchase. When you complete checkout, Norton™ Shopping Guarantee will automatically provide you with:
1) A Purchase Guarantee. Get what you paid for or your money back, up to $1000.
2) $10,000 Identity Theft Protection for 30 Days.
3) Lowest Price Guarantee. If the published price drops on this site within 30 days, Norton™ Shopping Guarantee will pay you the difference, up to $100.
For additional details, please click here. Once you complete your purchase, you can register on the Norton™ Shopping Guarantee website at https://www.nortonshoppingguarantee.com/shoppers. Only your order number is required for benefits. The order number is shown on the receipt that is emailed to you immediately after purchase.
What does the course look like?
The course features a consistent, easy-to-navigate interface. To try a free sample course, click here.
Can I access my course from both home and work?
Yes. You may access your course from almost any PC or Mac, as well as smart phones, iPads and most tablets (except Amazon Kindle Fire). You can start a course on one computer and then resume from where you left off on another. We recommend the Firefox browser on all devices.
Can I start a course and then go back to it again when I have time?
Yes. You may start and stop the course as often as you like and pick up from where you left off as long as you click the "Exit Course" button when exiting.
Can I take the module quizzes more than once?
Yes. You may take the quizzes as many times as necessary. You may also review the course as many times as you wish up to 10 days after successful course completion.
Do we need to purchase a separate subscription for each individual?
Yes. Subscriptions are licensed to individuals. The individual's name will appear on the certificate.
Can I save or print a certificate at a later date?
Yes. You can save your certificate at any time after you have successfully completed the course. The certificate will also be emailed to you immediately after course completion. You can save the certificate from any computer.
Will the courses work on an iPad or other tablet or smart phones?
Yes! Firefox is recommended for the best experience. All other browsers should also work. Clearing cache and rebooting Internet equipment periodically is recommended.
What if I have questions or need technical assistance when taking courses?
Call or write to us, and we will be more than happy to help you! We are generally available Monday through Friday 7:30 AM to 8 PM Pacific Time and Saturday and Sunday 9 AM to 5 PM Pacific Time. Here are our current Technical Support satisfaction ratings which are updated in real time:
How long have you been in business?
13+ years. Tools 2 Succeed®, Inc. was incorporated in the State of California on February 1, 2007 (corporation #C2970570). Tools 2 Succeed® currently has 12,000+ clients in all 50 United States, U.S. territories, plus 54 countries.
