Refund policy

You agree to pay Tools 2 Succeed® for the services you have ordered. All sales are final.

If you are subscribing to online e-learning courses:

·       You will be charged one single time only.

·       Guarantee: Once an e-Learning license is issued, we have paid our vendors for the license and are unable to issue refunds for any reason. We guarantee that the courses will be accepted by HRCI and SHRM for recertification credit as long as you successfully complete the courses and are within your recertification cycle dates. Please verify your cycle dates with HRCI and/or SHRM before purchasing.

·       We strongly recommend using the Mozilla Firefox browser to complete your courses. Using other browsers may result in loss of progress, especially if your Internet connection is interrupted. While you may access the courses from a computer, tablet (excluding Kindle Fire), or smartphone, we are not responsible for any issues that occur when not using Firefox. Refunds will not be issued for progress lost due to browser incompatibility.

·       No refunds can be given for any reason.

·       No refund will be given for failing to enter a discount code.